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Results 1 - 10 of 12 (page 1 of 2)
Why are we yelling? : the art of productive disagreement / Buster Benson.
Defusing hostility notes and exercises.
Coping with difficult people [sound recording] : in business and life : how to deal with bullies, complainers, know-it-alls, and everyone else who gives you a hard time.
Leading the unleadable : how to manage mavericks, cynics, divas, and other difficult people / Alan Willett.
Anger at work.
The 3rd alternative : solving life's most difficult problems / Stephen R. Covey with Breck England.
Difficult people : how to deal with impossible clients, bosses and employees.
Behavior mismatch : how to manage "problem" employees whose actions don't match your expectations.
Dealing with difficult people : how to deal with nasty customers, demanding bosses and annoying co-workers / Roberta Cava.
Neanderthals at work : how people and politics at work can drive you crazy-- and what you can do about them / Albert J. Bernstein, Sydney Craft Rozen.

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