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Results 1 - 10 of 18 (page 1 of 2)
Why are we yelling? : the art of productive disagreement / Buster Benson.
Defusing hostility notes and exercises.
Coping with difficult people [sound recording] : in business and life : how to deal with bullies, complainers, know-it-alls, and everyone else who gives you a hard time.
Helping kids deal with conflict : an everyday resource for all teachers and parents / Gerry Sheanh.
Leading the unleadable : how to manage mavericks, cynics, divas, and other difficult people / Alan Willett.
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities / Susan F. Benjamin.
Anger at work.
The 3rd alternative : solving life's most difficult problems / Stephen R. Covey with Breck England.
Difficult people : how to deal with impossible clients, bosses and employees.
I'm the boss! : (the cycle of the power struggle) / by Libby Simon ; illustrations by Garwood Robb.

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