Benchmarking staff performance : how staff departments can enhance their value to the customer.
Record details
- ISBN: 1555425739 (alk. paper)
- Physical Description: xviii, 218 p ; cm.
- Publisher: San Francisco : Jossey-Bass Publishers, c1993.
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references and index. |
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Subject: | Organizational effectiveness Customer services Benchmarking (Management) Line and staff organization MANAGEMENT/HOW TO. |
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- 1 of 1 copy available at Legislative Library.
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- 0 current holds with 1 total copy.
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Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
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Legislative Library, Vaughan Street | HD 58.9 Fit (Text) | 36970001192501 | General Collection | Volume hold | Available | - |