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Results 1 - 6 of 6 (page 1 of 1)
Good practices in citizen-centred service / D. Marie Blythe with D. Brian Marson for the Citizen-Centred Service Network [and] Canadian Centre for Management Development ; contributions from Stephen Bent ... [et al.].
Innovations and good practices in single-window service / Stephen Bent, Kenneth Kernaghan, D. Brian Marson.
Listening to customers : an introduction / by Scot A. Woodhouse, Greg J. Conner, D. Brian Marson.
Service quality : an introduction / by Joan A. Barton & D. Brian Marson.
The Well-performing government organization / edited by James C. McDavid and D. Brian Marson.
The new public organization / Kenneth Kernaghan, Brian Marson, Sandford Borins.

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