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Results 1 - 10 of 12 (page 1 of 2)
Toward citizen-centred service delivery : a how-to guide for service improvement initiatives.
Client satisfaction surveying : common measurements tool / Faye Schmidt with Teresa Strickland.
Client satisfaction surveying : a manager's guide / Faye Schmidt with Teresa Strickland.
Innovations and good practices in single-window service / Stephen Bent, Kenneth Kernaghan, D. Brian Marson.
Empowering the customer : the citizen in public sector reform / Victor Ayeni.
Taking care of business 2 / by George Spears ... [et.al] of the ERIN Research Inc. for The Institute for Citizen-Centred Service.
Taking care of business / by Phase 5 ; for the Institute for Citizen-Centred Service & the Institute of Public Administration of Canada.
Good practices in citizen-centred service / D. Marie Blythe with D. Brian Marson for the Citizen-Centred Service Network [and] Canadian Centre for Management Development ; contributions from Stephen Bent ... [et al.].
Citizens first 2000 / George Spears, Kasia Seydegart ; Erin Research Inc. for the Public Sector Service Delivery Council and Institute of Public Administration of Canada.
Citizen-Centred Service : responding to the needs of Canadians / for the Citizen-Centred Service Network.

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