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Balanced scorecard step-by-step for government and nonprofit agencies  Cover Image Book Book

Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven.

Niven, Paul R. (Author).

Record details

  • ISBN: 9780470180020 (cloth : alk. paper)
  • ISBN: 0470180021 (cloth : alk. paper)
  • Physical Description: xvii, 365 p. : ill. ; 23 cm.
  • Edition: 2nd ed.
  • Publisher: Hoboken, N.J. : J. Wiley & Sons, Inc., c2008.

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references and index.
Formatted Contents Note:
Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
Subject: Total quality management in government.
Administrative agencies > Management > Evaluation.
Nonprofit organizations > Management > Evaluation.
Benchmarking (Management)
Performance standards.
Organizational effectiveness > Measurement.

Available copies

  • 2 of 2 copies available at Legislative Library.

Holds

  • 0 current holds with 2 total copies.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
Legislative Library, Vaughan Street JF 1525 .T67 Niv 2008 c.1 (Text) 36970100156399 General Collection Volume hold Available -
Legislative Library, Vaughan Street JF 1525 .T67 Niv 2008 c.2 (Text) 36970100156407 General Collection Volume hold Available -

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