I'm sorry I broke your company : when management consultants are the problem, not the solution / Karen Phelan.

Summary:

It's the People, Stupid! Karen Phelan is sorry. She really is. She tried to do business by the numbers--the management consultant way--developing measures, optimizing processes, and quantifying performance. The only problem is that businesses are run by people. And people can't be plugged into formulas or summed up in scorecards.

Record details

ISBN: 9781609947392 (pbk.)
ISBN: 1609947398 (pbk.)
Physical Description: x, 211 p. : ill. ; 23 cm.
Edition: 1st ed.
Publisher: San Francisco, CA : Berrett-Koehler Publishers, c2013.

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references and index.

Formatted Contents Note:

Strategic planning can't predict the future : strategy development is a vision quest -- Make sure you reengineer the people, too : optimized processes only look good on paper -- Metrics are the means, not the ends : numerical targets are measure-mental -- Standardized human asset management is a sham : how performance management demoralizes the performers -- I am a manager, and so can you : why is the successful manager's handbook 609 pages long? -- Stop perpetrating talent management on people : Albert Einstein was not an a player -- Great leaders don't fill the models : Steve Jobs failed my leadership competencies -- Out of the boxes, charts and spreadsheets : how to think without consultants.