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Putting customers first : serving the American public : best practices in telephone service : Federal Consortium benchmark study report  Cover Image Book Book

Putting customers first : serving the American public : best practices in telephone service : Federal Consortium benchmark study report

Record details

  • ISBN: 0160455782 :
  • Physical Description: print
    iv, 35 p. ; 28 cm.
  • Publisher: Washington, DC : The Review, 1995.

Content descriptions

General Note:
February 1995.
Subject: Customer services -- United States
Call centers -- United States
Telephone etiquette -- United States
Information services -- United States
Civil service reform -- United States
Benchmarking (Management) -- United States
Best practices -- United States

Available copies

  • 1 of 1 copy available at Legislative Library.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
Legislative Library, Vaughan Street U.S. SpR 1993 Perform (Text) 36970001205774 International Volume hold Available -

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